Passenger and member support desk

Public Complaint Portal

Passengers, members, and riders can submit safety incidents, fare disputes, lost-item reports, member-conduct concerns, or complaints about union services.

Track an Existing Complaint

Who is Making This Complaint?

Choose the option that correctly identifies the complainant.

Passenger / Member of the PublicSelect this when you are a passenger, resident, road user, or other member of the public. MOUN Member / RiderSelect this when you are submitting the complaint as a registered MOUN member or motorcycle rider.

Complainant Details

Complainant Name *

Phone Number *

Email for Updates

Your MOUN Number, if availableMembers or riders may enter their own MOUN Number to link the complaint to their record. Leave it blank if an ID has not yet been issued.

Complaint and Incident Details

Complaint Type *

Rider MOUN Number being reported, if known

Rider Name being reported, if known

Incident LGA

Date of Incident

Incident Location

Description *

Evidence UploadNo evidence file selectedJPG, PNG, or PDF, maximum 4MB.